Return Policy

At Swan & Field, we value your feedback on our products and care about your after-sales experience. If your new mat isn't the right fit for your flow, we're here to help. The following are the terms of our return and exchange policy. We want to make this process as smooth for you as possible.

1.    Acceptance

Returns for a refund or exchange are accepted within 14 days of receiving your order. For Exchanges, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new mat.

2.    Condition

For a refund, the product must be unused, in its original packaging (plastic wrap/sleeve intact), and in a sellable condition, free from any signs of wear.

3.    Contact

Contact the company before organizing a return for assistance with the process. Please provide your name, order number and the reason for the return. Once we review your request we will contact you with further instructions. 

4.    Costs of Return

For non-faulty Swan & Field items, the customer is responsible for the cost of returning the product. 

5.    Required Details 

If the product arrives with faults or defects, contact the company as soon as possible and provide images/details to speed up the exchange process. Thank you for your understanding and cooperation.

For exchanges or returns, kindly [ Contact Us ].