Return & Exchange Policy

At Swan & Field, your satisfaction matters to us. We want you to feel confident in your purchase — confident enough to actually try your mat.

Our 30-Day Satisfaction Guarantee

Practice on it. If you don't love your mat within 30 days of delivery, you can send it back for a refund.

1. Return Eligibility

We accept returns within 30 days of delivery.

Your mat may be unrolled and tried at home — that is the point of the guarantee. To be eligible for a return, your item must be:

• Clean and free from damage

• Returned in its original packaging, where possible

Items returned dirty or damaged may not be accepted for return.

2. Exchanges

If you would like a different item, please return the original item following the return process and place a new order for your preferred replacement.

3. How to Request a Return

Before sending any item back, please contact us at info@swanandfield.co.

Please include:

• Your full name

• Order number

• Reason for the return

• Photos, if the item arrived damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs for returns that are not due to an error by Swan & Field.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Original shipping charges are non-refundable unless the return is due to an error by Swan & Field.

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.